Refund Policy

Digital Product

All reports provided by GetDealerHistory are digital products delivered electronically as PDF documents.

Refund Eligibility

Refunds are available only in the following cases:

• Duplicate payment for the same VIN / order.
• We are unable to provide the report due to a technical limitation on our end.
• We delivered a report for a different VIN than the one you requested.

Non-Refundable Cases

Refunds are not available when:

• The report has been successfully delivered.
• An incorrect VIN or vehicle Brand was provided by the customer.
• An incorrect email address was provided by the customer.

Wallet Top-Ups

Wallet top-ups are non-refundable once credited to the account. Refunds for wallet credits are only considered in cases of duplicate charge or billing error.

How to Request a Refund

Contact us at support@getdealerhistory.com with your order details. Refund requests are reviewed and processed within 5 business days.